Park’N Fly data breach affects 1 million customers; no financial information compromised 

Park’N Fly, a prominent operator of airport parking lots across Canada, has reported a significant data breach impacting around 1 million customers. The company disclosed that the breach between July 11 and July 13 resulted from unauthorized remote VPN access to their systems. 

In a statement released on August 23, Park’N Fly confirmed that hackers had accessed customers’ personal information, including names, email addresses, mailing information, and Aeroplan and CAA numbers. Notably, no passwords, financial details, or payment information were compromised. 

Park’N Fly CEO Carlo Marrello addressed the situation, emphasizing the company’s commitment to protecting customer data. “At Park’N Fly, the trust and security of our customers are paramount. While we deeply regret any concern this incident may have caused, we want to reassure our valued customers and partners that we are taking all necessary steps to safeguard their information.” 

In response to the breach, Park’N Fly has implemented enhanced cybersecurity measures and provided additional training to staff to better protect their IT infrastructure. The company also works with external experts to investigate the incident and prevent future occurrences. 

Despite these assurances, some customers remain concerned. Marie, a BC-based customer, expressed her worries after noticing increased spam emails following the breach. She voiced concerns about the potential exposure of her license plate information and the possibility that hackers could use her booking details to determine when she would be away from home. 

“I’m concerned that now, if I use their lot for my vacation, the hackers may have my booking date,” Marie shared in an email to Daily Hive. “That means if they see my car in that time frame, they’ll know I’m away, and they have my address to go break-in, knowing full well they won’t be caught.” 

Marie, who had signed up with Park’N Fly through a workplace discount, is now reconsidering her travel plans. “Unless they can prove my address, booking dates, and license plate weren’t obtained, I’ll have to book elsewhere or get a ride to the airport,” she said. 

Park’N Fly has not yet confirmed whether license plate details were compromised in the breach. The company has set up a customer support hotline at 1-844-405-3577, available Monday through Friday from 9:00 a.m. to 5:00 p.m., to address any concerns or questions from affected customers.